Goal Setting up IT infrastructure to support the smooth operation of the restaurant

Planning and integration into the IT infrastructure:

• Project Planning: In close cooperation with L'Osteria Paris, a needs-based IT infrastructure was planned. The analysis focused on the capacity requirements of the new location and the necessary networking of all relevant devices.
• Integration and Coordination: The new systems were developed to integrate seamlessly into L'Osteria's existing IT processes and are scalable.

2. Ordering and configuring future hardware:

• Hardware Procurement Central hardware components such as routers, switches, UPS (uninterruptible power supply), access points, POS systems, tablets, and printers were specified and ordered according to performance requirements.
• Pre-configuration: The routers, switches, UPS, and end devices have been pre-configured to ensure seamless integration into L'Osteria's network.

3. Installation and setup of complete hardware and IT infrastructure:

• Setup of the network infrastructureAll devices, including powerful routers and switches from LANcom and UniFi, have been installed and connected. This provides the necessary capacity and reliability for smooth operation of all digital systems, as well as connectivity throughout the restaurant area.
• Wiring and InstallationThe physical installation of the infrastructure was carried out in compliance with high quality standards. All components were connected to the intended network layers to guarantee high network speed and low latency.

• Installation of the cash registersThe POS hardware has been positioned at strategic points in the restaurant to ensure efficient and fast processing of orders and payments.
• Network connectionThe POS systems were connected to the local network to ensure seamless communication between order stations, the kitchen, and management.
• Software InstallationThe cash register software was adapted and configured according to L'Osteria Paris's requirements, including integration into existing systems such as inventory management and accounting.
• Access pointsAccess points are installed in strategic locations to ensure an uninterrupted WiFi connection.

4. Setup of POS tablets and mobile devices

The tablets were prepared for use with ordering and payment systems in the restaurant. The following measures were taken:

• Device preconfigurationTablets and mobile devices were prepared for the service staff to take orders directly at the table and forward them to the kitchen or bar. The devices were equipped with the necessary software and fully integrated into the POS system.
• Network connectionEnsuring device connectivity within the restaurant's Wi-Fi network.
• Test runsThe functionality of the devices was tested in real order and payment scenarios.

5. Deployment and Final Tests

After the installations were completed, final tests were carried out to ensure that all systems were working perfectly:

• CommissioningThe cash registers and mobile devices have been configured and deployed.
• Documentation materialsThe installation documents, such as the patch plan and password lists, are created and handed over to the customer.
• Test runBefore the opening, all systems underwent an intensive test run to ensure they were functioning perfectly and that no technical issues would arise.

6. Future support by the VALEO IT Services Service Desk:

With our service desk, we ensure that L'Osteria can concentrate on its core business when problems arise:

• Service hotline: Dedicated hotline for L'Osteria as a single point of contact where all technical questions concerning the restaurant are received and processed.

• Support and MaintenanceThe VALEO IT Services International GmbH Service Desk ensures that emerging questions or problems are resolved quickly and efficiently. A central point of contact is established to ensure continuous support for the staff in Paris.
• Remote maintenanceA remote maintenance option is offered for emerging technical problems to minimize downtime and provide quick solutions.
• Onsite Support In cases of technical issues that cannot be resolved remotely, onsite support is available to perform troubleshooting on-site as quickly as possible.

Summary
As part of the reopening of L’Osteria Paris, VALEO IT Services International GmbH implemented a comprehensive technical infrastructure. The process involved several key tasks that optimally prepared the restaurant processes through the technical setup for the opening day as well as for ongoing operations.