Service Management
Would you like to successfully manage your IT services and need an experienced and competent partner to do so? – Our technically savvy VALEO IT experts in Service Management will actively support you in all relevant areas of digital transformation: from project management and coordination to planning and design flows for all future application scenarios. And in such a way that you will benefit directly and immediately from the results.
- Project and Program Management
- ITSM
- Customer IT Support Process
- Competence as a Service
Optimal care and advice
Professional ITIL-based IT Support Processes
Would you like to have your individual IT support processes implemented professionally based on ITIL guidelines? With over 20 years of experience in the IT industry, we will competently and enthusiastically guide you through a successful implementation.
- Implementation according to best ITIL practices.
- Customization for your specific needs
- Long-standing expertise in the IT industry
IT Service Management Platform
Do you need support with the development and implementation of your IT Service Management platform? Our VALEO IT expert team ensures the seamless integration of your existing workflows, procedures, and processes.
- Custom ITSM solution development
- Seamless integration of existing workflows and procedures
- Expert guidance from experienced professionals
Professional Project and Program Management
Whether carving in or carving out, IT change or IT transformation, service governance or diverse requirements: we offer professional project and program management, including sound consulting services.
- Carve-in/Carve-out Implementations: Efficient Handling of Corporate Mergers and Divestitures.
- IT Transition & Transformation: Seamless Adaptation and Modernization of Your IT Infrastructure.
- Service Governance: Ensuring an effective and transparent IT service structure.
Why VALEO IT?
VALEO IT Services International GmbH offers comprehensive service management solutions that help companies successfully manage their IT services. Our technically savvy experts will support you in all relevant areas of digital transformation, from project management and coordination to the planning and implementation of future-proof use cases.
With over 20 years of experience in the IT industry, we professionally implement your individual IT support processes and offer you custom-tailored solutions that optimally support your business goals.
Smart Service Solutions for Your Business
A company's business continuity is an essential success factor and, today more than ever, depends on an IT infrastructure that functions without interruption. With comprehensive management solutions, first-class support, and a team of experienced IT experts, we offer you tailor-made solutions for your IT infrastructure: from project and program management to the design and implementation of platforms and IT support processes for customers.
Project and Program Management
Professional project and program management is essential for IT changes and transformations, especially for carve-in or carve-out implementations. Our experts offer you sound advice and tailored solutions to implement your IT projects efficiently and successfully. With our support, you can ensure that your IT infrastructure is optimally adapted to your business objectives and meets the highest standards.
- Project and Program ManagementWe offer comprehensive management for your IT transformation projects to ensure they are completed on time and within budget.
- Carve-in/Carve-out Projects Whether it's integrating new systems (carve-in) or spinning off existing units (carve-out), we support you every step of the way.
- IT Migrations: We help you modernize your IT infrastructure and adapt it to the latest technologies and business requirements.
- IT TransformationsOur experts develop and implement transformation strategies that make your IT landscape future-proof.
- Service GovernanceWe ensure that your IT services are managed efficiently and effectively to guarantee high service quality and customer satisfaction.
- Sound adviceOur consulting is based on in-depth industry knowledge and proven methods to offer you tailor-made solutions.
ITSM
Do you need support in developing and implementing your IT service management platform? Our VALEO IT expert team is here to assist you, ensuring the seamless integration of existing workflows, procedures, and processes. With our expertise in ITSM (IT Service Management), we help you build an efficient and effective IT service landscape that meets your business requirements and adheres to the highest standards.
- ITSM processesWe develop customized ITSM processes tailored to your specific needs and requirements to ensure smooth and efficient IT service delivery.
- ITSM WorkflowsOur experts design and implement ITSM workflows that optimize your processes and improve collaboration between different IT teams.
- End-to-End ITSM ProcessesWe offer comprehensive solutions for end-to-end ITSM processes, covering all aspects of IT service management, from incident and problem management to change and release management.
- Seamless IntegrationOur team ensures seamless integration of your existing ITSM tools and platforms to create a consistent and coherent IT service landscape.
- Optimizing existing processesWe analyze your existing ITSM processes and identify optimization potential to increase the efficiency and effectiveness of your IT services.
- Training and SupportWe offer comprehensive training and support services to ensure your IT teams can successfully implement and utilize the new ITSM processes and procedures.
Customer IT Support Processes
Do you need customized solutions for incident, change, and problem management? Our VALEO IT experts and our sophisticated support system are designed to respond to even complex IT challenges with fast and flexible approaches. This is the ideal prerequisite for strong business continuity and high customer satisfaction.
- Incident ManagementWe ensure rapid identification, analysis, and resolution of IT incidents to minimize disruptions to your business operations. Our incident management process is designed to ensure a swift response time and efficiently address the root causes of incidents.
- Change ManagementChanges to IT infrastructure can be risky and complicated. Our change management process helps you systematically plan, assess, and implement changes to minimize risks and ensure that all changes are carried out smoothly and without negative impacts on your business operations.
- Problem ManagementTo avoid recurring IT problems, we analyze and identify the underlying causes of incidents. Our problem management process aims to develop permanent solutions and prevent future incidents, thereby increasing the stability and reliability of your IT systems.
Competence as a Service
One of our value propositions is competence. Regardless of which IT interim function a client uses within their organizational structure, we offer a clear concept to ensure rapid integration and continuity, as well as a high degree of flexibility and technological readiness. Our expertise enables us to take over any desired management function and support you with “knowledge management” as well as all other technical consulting and coordination tasks with consistently high quality.
- External Interim Management ConsultingWe provide experienced IT managers who can be seamlessly integrated into your organization. Our consultants take on temporary leadership roles, ensuring your IT projects are carried out efficiently and successfully. They bring fresh perspectives and proven methods to strengthen your IT department.
- Knowledge and Experience Management as a ServiceOur approach to knowledge management ensures that the knowledge and experience we gain from your projects are documented and shared. This helps your company benefit from our expertise and secure long-term competitive advantages. We support you in implementing systematic knowledge management that promotes knowledge exchange and supports the continuous improvement of your IT processes.
- Our consultants are experienced in quickly adapting to new environments and becoming productive immediately. This minimizes transition time and maximizes efficiency.
- By providing experienced interim managers, we ensure the continuity of your IT projects and processes, even when internal resources are unavailable.
- Our approach offers you the flexibility you need to respond to changing business requirements. We tailor our services to your specific needs, ensuring you get the right support at the right time.
- Our consultants are always up-to-date with the latest technology, bringing current knowledge and modern methods to your organization. This ensures that your IT department can keep pace with the latest developments and is technologically well-positioned.
We will gladly answer your questions
We are here for you
Do you have questions about our IT solutions and/or services? Would you like a consultation or get to know us?
We are happy to answer your questions by phone or email during our business hours.
Deutsch 
English 