Quality Management

Quality Management according to ISO 90001

Systematic Approach to Achieving High Quality

Quality and customer satisfaction are core values firmly anchored at VALEO IT Services International GmbH. To meet these high standards, we rely on systematic quality management according to ISO 9001. Our quality management system forms the basis for continuous improvement of our processes and promotes consistently high quality in our IT services – from consulting and service to software development. With ISO 9001 certification, we create transparency, efficiency, and trust in order to sustainably exceed our customers' expectations.

Quality in service delivery as well as Satisfaction Our customers are high-value goods, anchored in the value culture of VALEO IT. They are non-negotiable objectives for us.

A quality management system supports the achievement of these goals. We have therefore decided to establish and implement a quality management system to meet the overarching requirement for Quality and Customer satisfaction to do justice.

With the quality management system, we pursue a process-oriented approach. Based on the process-oriented approach, we plan, operate, review, and maintain operational processes, continuously monitoring their performance and contributing to continuous improvement.

ISO 9001 is an internationally recognized standard for Quality Management Systems (QMS). Our QMS is aligned with the requirements of ISO 9001 and therefore follows a globally recognized systematic approach. This meets VALEO IT's overarching commitment to quality and its international orientation.

With the certificate, VALEO IT demonstrates that it adheres to the defined requirements of quality management standards, sets these as goals, and meets them. A recognized certification body accredited by the German Accreditation Body (DAkkS) confirms compliance with the standard requirements through external audits and continuously verifies this in annual surveillance audits.