Our colleagues from the VALEO IT Services International GmbH are currently visiting CCW in Berlin on the go – with a clear goal:

Actively shaping the customer support of tomorrow and continuing to offer our customers the best possible service.

The CCW CallCenterWorld Berlin trade fair is the international congress and trade fair for customer service, customer communication, and call centers. For us, it is an important platform to identify current developments early on and to specifically evaluate them for our services.

On-site representatives are:
• Rocco Arnold, Lead Profit Center, Multi-Customer Support Services
• Erwin Szabo, Lead Profit Center Development Services
• Volker Keck, Lead Profit Center Operational Support Services
• Roman Gollmer, Lead Profit Center Infra & Enduser Services

This cross-functional presence demonstrates our holistic approach: Service, infrastructure, development, and operational excellence work together at VALEO IT – for stable, efficient, and future-proof IT services.

As trade fair visitors, our colleagues specifically use CCW to inform themselves about current trends, new technologies, and innovative concepts in customer service. Topics such as automation, AI-powered support processes, omnichannel communication, and service quality are of particular focus. The exchange with manufacturers, partners, and industry experts provides valuable impetus that is directly incorporated into the further development of our services.

Because at the VALEO IT Services International GmbH gilt
Stagnation is not an option – our claim is to reliably, efficiently, and at the highest level support our customers today and in the future.