Customer
Peter Pane is an innovative and growing restaurant franchise known in Germany for its creative burgers and unique ambience. The company attaches great importance to first-class service and an exceptional restaurant experience.
The challenge
Peter Pane faced the challenge of efficiently scaling its IT infrastructure and optimizing IT support for its growing number of locations. A fast and smooth IT service was crucial to ensure ongoing operations and minimize downtime.
Â
Franchise services for sustainable success
We are committed to creating sustainable added value for your franchise company so that you can concentrate fully on your core business. As an IT partner for franchise companies, we understand the challenges faced by customers in this sector. At VALEO IT, we not only offer technical excellence, but also place the specific needs and goals of our customers at the center of our strategy. In this way, we create sustainable added value for franchise companies so that they can concentrate on their core business and grow successfully. One outstanding example is our success story with the up-and-coming restaurant franchise PETER PANE.
In just two intensive weeks of preparation and training, we took over the management of the PETER PANE restaurants. A service that normally takes up to two months was provided by our dedicated team in record time. Our top priority was to seamlessly take over the operational support and quickly relieve the burden on PETER PANE IT. Our technical expertise is reflected in the innovative solutions we implement to meet our customers' specific requirements. We integrate bespoke technologies and software customizations to ensure that our services are perfectly tailored to your needs.
This success story is our motivation. Are you a franchise company looking for a strong IT service provider to take the pressure off your internal IT? Or are you looking for flexible support for larger IT projects? Then VALEO IT Services International GmbH is the right partner for you!
- Fast implementation: IT services operational within the shortest possible time.
- Customized solutions: Customized IT solutions, adapted to franchise requirements.
- 16x7 support: Support in German and English.
- Centralized contact point: Standardized platform for all service requests.
- Process optimization: Increased efficiency through automation and standardization.
- Partnership at eye level: Close cooperation and expertise in the franchise industry.
Video
Insights into the collaboration between VALEO IT and Peter Pane: Find out how we supported the success of an up-and-coming franchise company with customized IT solutions.
Strategy & approach
Volker Keck, Chief Administrative Officer
As an IT partner for franchise companies, we understand the challenges faced by customers in this industry. At VALEO IT, we not only offer technical excellence, but also place the specific needs and goals of our customers at the center of our strategy. In this way, we create sustainable added value for franchise companies so that they can concentrate on their core business and grow successfully.
From the outset, our aim was to help Peter Pane overcome its challenges and create a foundation for further growth. For franchisees or restaurant managers, an effective IT service is crucial to keep the restaurant running smoothly and minimize downtime. Having a direct point of contact who knows the specific requirements facilitates communication and ensures that technical issues can be resolved quickly.
Customized IT services for smooth operations
After just two intensive weeks of preparation and training, we took over the management of PETER PANE RESTAURANTS' restaurants. Normally such a service takeover takes up to two months, but we did it in record time. Our top priority was to take over operations quickly in order to take the pressure off Peter Pane's IT department.
IT services for Peter Pane
- Service time: 16x7
- Service languages: German/English
- Support for users as a central contact point
- Receiving fault reports and service requests via telephone and tickets
- Qualification, classification, prioritization, classification and recording in the customer's ticket system
- Forwarding of unresolved faults or queries to subordinate support groups
"A key reason for working with VALEO IT is the expertise and cooperation at eye level. The rapid conversion of our IT support by VALEO IT not only helped us to overcome the existing technical challenges, but also to refocus on what is important to us: excellent service and a first-class restaurant experience for our guests."
Robert Greller
Head of Digital, Peter Pane
"When PETER PANE approached us, they were faced with the industry challenges that many franchises face: striving for growth, stability and the pursuit of the highest quality and service in day-to-day operations. Together with our PETER PANE, we set out to overcome these challenges."
Rocco Arnold
Service Manager - VALEO IT Services International GmbH
Why are IT services important for franchise companies?
VALEO IT Services International GmbH
Standardization and consistency: Franchise companies rely on consistent standards and processes to protect the brand and ensure a consistent customer experience. IT services enable the implementation and enforcement of these standards across all locations, from POS system integration to inventory management.
Efficiency and productivity: Well-integrated IT systems can increase efficiency and productivity by automating repetitive tasks and freeing up staff. This allows employees to concentrate on their main tasks and make processes more effective.
Communication and cooperation: IT services enable smooth communication and collaboration between central administration, franchisees and individual locations. By using technologies such as email, video conferencing and shared documents, information can be exchanged quickly and effectively.
Data analysis and reporting: Modern IT systems offer franchise companies the opportunity to collect, analyze and use data from various sources in order to make informed business decisions. By using analysis tools, trends can be identified, sales forecasts created and marketing optimized.
Improve the customer experience: IT services enable franchise companies to improve the customer experience, whether through the implementation of online ordering systems, the introduction of loyalty programs or the personalization of customer service.
English 
Deutsch 