Customer
L'Osteria A leading restaurant franchise, known for its pizza and pasta, that is expanding rapidly and has high demands for IT support.
Challenge
Ensuring smooth IT operations in a rapidly growing franchise network, especially concerning the implementation and maintenance of POS systems and for large projects such as cash register replacements.
IT Services for a Growing Franchise Business
“Many are asking how we at L'Osteria plan to achieve our goal of “doubling in 5 years” with the growing challenge of IT infrastructure? With VALEO IT Services International GmbH, we have a reliable IT partner that allows us to focus on our core business and future business development,” says Peter Slotta, Head of Infrastructure & Service at FR L'Osteria SE.
Learn more about an exciting customer project where our highly skilled team of IT professionals demonstrates their comprehensive experience and expertise in the franchising sector. In the world of gastronomy, businesses face unique challenges, whether it's implementing Point-of-Sale (POS) systems, providing onsite support, or delivering an IT service desk. Our team understands the specific requirements of the industry and specializes in meeting individual customer needs.
From the implementation to the maintenance of POS systems, we offer a reliable service that ensures your technological solutions run smoothly. Furthermore, we take responsibility for the seamless operation of your restaurants. Our commitment goes so far as to even show up on-site to replace routers, for instance, and ensure everything is running perfectly.
Our experience also extends to large-scale projects, such as the successful replacement of cash registers. We understand that the smooth functioning of your IT systems is crucial to your company's success, and we leverage our expertise to provide you with a reliable partner.
Take the step into the digital future of your restaurant business and benefit from our reliable support services. So you can concentrate on what you do best – making your guests happy. Do you still have questions or would you like further information? Contact us for a collaborative discussion!
- Customized Solutions Custom IT solutions tailored to franchise requirements.
- 16x7 Support: Support in German and English.
- On-site support Fast response to IT issues, including hardware replacement.
- Efficient Project Execution Successful execution of large-scale projects such as cash register replacement.
- Secure Network Infrastructure Protection and optimization of IT systems.
- Partnership cooperation Stable teams for close and efficient communication.
Video
In our video, you'll learn how L'Osteria is mastering the challenges of digitalization and how VALEO IT is supporting them.
Strategy & Approach
Our custom solutions team for the gastronomy industry
Our highly qualified team of IT professionals understands the unique challenges of the hospitality industry and possesses the experience and expertise to meet specific client needs. From POS system implementation and maintenance to network security and data management, we are a reliable partner.
At L'Osteria, we see ourselves as a trusted partner who handles the day-to-day business for our internal IT colleagues. VALEO IT Services International GmbH processes all IT requests from the branches and administration. We also take responsibility for the smooth operation of the restaurants. This can sometimes involve visiting a restaurant to replace a router. We have also successfully implemented large-scale projects, such as replacing cash registers.
We also successfully implement larger projects
“Our collaboration with VALEO IT is very much a partnership and highly professional. What's special about working with them for us is that VALEO IT is fast, flexible, and always available. The dedicated core team enables L'Osteria to have efficient communication, especially when dealing with complex IT issues,” says Peter Slotta, Head of Infrastructure & Service at FR L'Osteria SE.
IT Services for L'Osteria
IT Service Desk
- Service hours and languages: German and English
- 16×7 Receiving fault reports and service requests via phone and tickets
- Qualification, classification, prioritization, categorization, and logging in the customer's ticketing system
- User support as a central point of contact
- Forwarding unresolved errors or requests to downstream support groups
On-site support
- Priority on the business capability of restaurants
- Management of the entire IT infrastructure in close coordination with L'Osteria contact person
- IT Support for New Restaurant Openings
- IT projects such as checkout conversions
“Working with VALEO IT is very collaborative and professional. What's special about our partnership with VALEO IT is their speed, flexibility, and constant availability. The dedicated core team enables L'Osteria to have efficient communication, especially when dealing with complex IT issues. With VALEO IT Services International GmbH, we have a reliable IT partner that allows us to concentrate on our core business and future business development.”
Peter Slotta
Head of Infrastructure and Service
“As an international IT partner, it goes without saying that we offer our clients more than just IT support. Together with our clients, we leverage the possibilities of IT to support the transformation of their hospitality business, thereby contributing to an increase in success.”
Erwin Szabo
Head of Global Services - VALEO IT Services International GmbH
IT services are important for franchise businesses because they enable streamlined operations, consistent brand experiences, and efficient communication across multiple locations. They ensure that all franchisees have access to the same software, data, and support, which is crucial for maintaining brand standards and driving business growth.
VALEO IT Services International GmbH
Our dedicated team of IT experts specializes in supporting franchise businesses at every stage of their growth with top-tier IT services. From implementing and maintaining Point-of-Sale (POS) systems to ensuring secure network infrastructure, we offer a wide range of services tailored to the specific needs of your industry.
We understand that the smooth functioning of your IT systems is crucial to the success of your franchise business. Therefore, we are here to ensure that your technological solutions work efficiently and help you achieve your business goals. Our services include not only technical support but also the implementation of IT projects as they arise.
Trust our years of experience and expertise to overcome your IT challenges and take your franchise business to the next level. Contact us to learn how we can help you build and maintain a robust and reliable IT foundation for your franchise.
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