An IT service mindset refers to a way of thinking or mentality adopted by IT professionals and service providers to focus on delivering IT services and support that align with the business processes and goals of the organization. It involves an attitude that aims to prioritize customer orientation, accountability, and continuous improvement in IT service delivery.

This mindset involves understanding the needs and expectations of customers, adopting a proactive approach to problem-solving, and ensuring that IT services are delivered efficiently and effectively. VALEO IT Services International GmbH as an IT service provider with an IT service mindset is committed to delivering high-quality services, meeting service level agreements (SLAs), and continuously improving their service delivery processes.