valeo-it.com

BENEFITS

Intelligent Workplace Services

Reach the next level of productivity and success

Entrepreneurial success: the key elements to achieve this includes optimized workplace solutions in a digitalized world, real-time data exchange and employees who can work well together from anywhere, at any time. Benefit from our intelligent workplace services: start with lower administrative costs and happier employees, achieving significantly higher productivity and efficiency. And because each and every business has its very own DNA, we always offer solutions that are bespoke and user-focused. The best approach is consultative support, helping you find the best solutions for your needs.

Intelligent Workplace Services

Reach the next level of productivity and success

Entrepreneurial success: the key elements to achieve this includes optimized workplace situations solutions in a digitalized world, real-time data exchange and employees who can work well together from anywhere, at any time. Benefit from our intelligent workplace services: start with lower administrative costs and happier employees, achieving significantly higher productivity and efficiency. And because each and every business has its very own DNA, we always offer solutions that are bespoke and user-focused. The best approach is consultative support, helping you find the best solutions for your needs.

// VALEO IT Services International GmbH

Our Services are your Benefits​

// VALEO IT Services International GmbH

Our Services are your Benefits​

Are you looking for flexible and scalable solutions for end-user support? Need a professional, centralised IT service desk to go with it? Then you’re in the right place with VALEO IT. Another bonus: we are global, meaning you get the best support costs.
Mobile solutions have to work. And they have to work smoothly. – Benefit from a complete mobile office solution on your handheld device. Publish your corporate applications to managed platforms for mobile devices It’s easy and you can do it all in real time!
VALEO IT is global. This allows us to offer the best possible support using our experienced teams on-site, regardless of whether you need bespoke solutions for the office or your production area, or you require our first-class end-to-end support for your integrated systems.
VALEO IT is providing a flexible and scalable end-user support solution offering a professional centralized IT Service Desk, while[nbsp]our global presence will help you to reduce and optimize your support costs.
We can help you to publish your corporate applications on managed mobile device platforms, ensuring a complete mobile office solution on you hand-held-device.​
Our Onsite Support services are conferring additional value to your support service experience providing an extended customized support in your production facilities and offices by having experienced technicians providing end-to-end support to your integrated systems.​

// VALEO IT Services International GmbH

Why we are the right contact

// VALEO IT Services International GmbH

Why VALEO IT?

BECAUSE we speak your language. We cover numerous languages with our international teams. This makes your support even easier. Depending on your requirements, our employees can speak fluent English, German, French, Spanish, Italian and Portuguese, but also Romanian, Hungarian, Czech, Russian and Japanese, and some of them even speak Mandarin and Tagalog.
BECAUSE we ensure that our customer experience is the best it can be. We use continuous optimization, best-in-class IT management products and cutting-edge technologies like AI, chatbots and robotic process automation to offer our customers a great customer experience.
BECAUSE over 300,000 users already believe in us. Over 300,000 users worldwide currently use our client workplace support and benefit from our support for Windows and Linux workplace clients, user management, IAM management, VPN client management, QIP network management, Office 365 frontend support and other specific customer applications.

BECAUSE we speak your language. We cover numerous languages with our international teams. This makes your support even easier. Depending on your requirements, our employees can speak fluent English, German, French, Spanish, Italian and Portuguese, but also Romanian, Hungarian, Czech, Russian and Japanese, and some of them even speak Mandarin and Tagalog. 

BECAUSE we ensure that our customer experience is the best it can be. We use continuous optimization, best-in-class IT management products and cutting-edge technologies like AI, chatbots and robotic process automation to offer our customers a great customer experience.​

BECAUSE over 300,000 users already believe in us. Over 300,000 users worldwide currently use our client workplace support and benefit from our support for Windows and Linux workplace clients, user management, IAM management, VPN client management, QIP network management, Office 365 frontend support and other specific customer applications.​

Smart solutions for your business

The digitalised world requires intelligent solutions. Your business thrives on productivity and innovation. To carry your success into the future, your employees need the right tools and a reliable workplace environment. VALEO IT has just the right professional IT solutions to help you achieve this. We also keep an eye on your current IT landscape and future business requirements, of course, which we use as a basis to design and implement intelligent and bespoke workplace solutions.

Smart Interaction Center

  • Professional centralized IT Service Desk, 24×7 availability
  • English, German, French, Spanish, Italian, Portuguese, Romanian, Hungarian, Czech, Russian, Japanese, Mandarin, Tagalog
  • Customized service

Onsite Support

  • Extended customized support for production and office facilities
  • End-to-end business friendly support
  • Personal and customized support
  • Hypercare support

Client Workplace Support

  • Multi-platform Client-Workplace Support
  • Customer operations support
  • Operational Excellence

Product Support

  • Business-to-Business and
  • Business-to-Customer Product Support

Automatic Call Distribution

  • End-to-end implementation and setup
  • Configuration and support
  • ACD as a service

Workplace Mobility Solutions

  • Office 365 frontend support
  • Publish corporate applications on managed mobile device platforms
  • Mobile environments management solutions support
  • Virtual Desktop Infrastructure
Smart Interaction Center
  • Professional centralizedIT Service Desk, 24×7 availability
  • English, German, French, Spanish, Italian, Portuguese, Romanian, Hungarian, Czech, Russian, Japanese, Mandarin, Tagalog
  • Customized service
Onsite Support
  • Extended customized support for production and office facilities
  • End-to-end business friendly support
  • Personal and customized support
  • Hypercare support
Client Workplace Support
  • Multi-platform Client-Workplace Support
  • Customer operations support
  • Operational Excellence
Product Support
  • Business-to-Business and
  • Business-to-Customer Product Support
Automatic Call Distribution
  • End-to-end implementation and setup
  • Configuration and support
  • ACD as a service
Workplace Mobility Solutions
  • Office 365 frontend support
  • Publish corporate applications on managed mobile device platforms
  • Mobile environments management solutions support
  • Virtual Desktop Infrastructure

Smart Interaction (SI) Center

With our seamless IT solutions for intelligent workplace services, you can offer your employees a secure digital workplace while establishing a future-proof support service for all of your business areas. This is how you can make your company fit for the future while ensuring optimum productivity and efficiency.

  • Flexible and scalable solutions for end-user support
  • Seamless access to the support centre for your employees (anywhere, anytime)
  • IT service desk support services for over 300,000 users worldwide
  • 24/7 support via various input/output channels (phone, email, live chat, etc.)
  • Employee self-service portal with tickets in various ITSM tools (e.g. HPSM, BMC Remedy, Jira)
  • Multilingual model for our support teams
  • Unified support centre for multi-region and multi-cultural services 
  • Omnichannel support strategy for a coherent and positive customer experience ​

Smart Interaction (SI) Center

With our seamless IT solutions for intelligent workplace services, you can offer your employees a secure digital workplace while establishing a future-proof support service for all of your business areas. This is how you can make your company fit for the future while ensuring optimum productivity and efficiency.

  • Flexible and scalable solutions for end-user support
  • Seamless access to the support centre for your employees (anywhere, anytime)
  • IT service desk support services for over 300,000 users worldwide
  • 24/7 support via various input/output channels (phone, email, live chat, etc.)
  • Employee self-service portal with tickets in various ITSM tools (e.g. HPSM, BMC Remedy, Jira)
  • Multilingual model for our support teams
  • Unified support centre for multi-region and multi-cultural services
  • Omnichannel support strategy for a coherent and positive customer experience ​

Onsite Support

Our first-class and reliable on-site support services provide real added value for our customers. We ensure that the best support is available from well trained experienced technicians in order to maintain a high professional level of on-site support both in your production facilities and in the office area.

Naturally, our expert teams cover all common operating systems and they are able to offer reliable support for services such as printing, data backup and recovery. Our teams can also provide any support required in setting up a data centre.

Onsite Support

Our Onsite Support services are conferring additional value to your support service experience providing an extended customized support in your production facilities and offices by having experienced technicians providing end-to-end support to your integrated systems.
As this service will require close interaction with your employees and 3rd party service providers, we will ensure a high professional level by assigning the best-fit technical engineers.

With our current footprint and experience in Onsite Support services we are covering all the required operating systems and special dedicated systems but also hands on for infrastructure-based services like printing, backup & restore and data-centerfacilities.

Client Workplace Support

Our employees also have many years of experience and in-depth technical expertise when it comes to cross-platform client workplace support and all of the technical services it requires. Whatever it is, our workplace support teams can help you with almost any problem faced by companies in their day-to-day operations. Our aim is to always guarantee high levels of availability for your company.

Client Workplace Support

Our technical knowledge and experience provide your company the multi-platform Client-Workplace Support and technical services necessary to keep your business productive and efficient. VALEO IT workplace support teams come with the right skills, required for solving the most common problems facing your businesses during day-by-day operations.

Our current footprint for Client Workplace Support covers more than 300k users around the world providing support for Windows and Linux workplace clients, User Management, IAM management, VPN client management, QIP-network management, Office 365 frontend support and other specific customer applications.

Product Support

Do you need professional remote support for customer-specific applications? For end users and your partners? We are happy to look after this for you. You can contact us by phone, email or chat. However, we also support external end users – if, for example, you have your own software or hardware product on the market. By the way, we can offer you our product support service 24/7, worldwide. No matter what industry you’re in.

Product Support

Our dedicated Product Support teams are providing remote support for customer specific applications for the end users and partners of our customers and are reachable by phone, email or chat. If you have a software- or hardware product on the market, we can provide the necessary support for it for your external end-users.

The Product Support service can be provided with a 24x7, global footprint with scope not only in the automotive specific products but also in other industries.

Workplace Mobility Solutions

Do you also want to register and securely manage your employees' mobile devices? Because such a "bring your own device" model brings even more business flexibility and productivity? - An experienced VALEO IT expert team implements a smooth mobile office solution for you on all relevant handheld devices, securely managed on mobile device platforms.

For the management of mobile environments, we support Microsoft InTune, VMware Workspace ONE and MobileIron, among others. Of course, complex computer systems can also be integrated into the respective mobile device management portals in the course of a Virtual Desktop Infrastructure.

Workplace Mobility Solutions

Do you want to register and securely manage your employees mobile devices? A "bring your own device" model adds even more business flexibility and productivity for your company? – You are in the right place! An experienced VALEO IT expert team can implement a smooth mobile office solution for you on all relevant handheld devices, securely managed on mobile device platforms.

For the management of mobile environments, we support Microsoft InTune, VMware Workspace ONE and MobileIron, among others. Of course, complex computer systems can also be integrated into the respective device management portals.

Automatic Call Distribution

Would you like to have your automated call distribution systems managed competently and securely? And also benefit from end-to-end call routing to different environments? - With our reliable ACD service, you simplify your internal processes and reduce not only your effort but also your investment. All you have to do is redirect calls to a specified number and we'll take care of the rest: from provisioning the ACD infrastructure and managing the core system and appliances to communicating with the telephone service provider.

Automatic Call Distribution

Would you like to have your automated call distribution systems managed competently and securely? And also benefit from end-to-end call routing to different environments? - With our reliable ACD service, you simplify your internal processes and reduce not only your effort but also your investment. All you have to do is redirect calls to a specified number and we'll take care of the rest: from provisioning the ACD infrastructure and managing the core system and appliances to communicating with the telephone service provider.