// Peter Pane
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Franchise Services for sustainable success
We are committed to creating sustainable added value for your franchise company so that you can concentrate fully on your core business. As an IT partner for franchise companies, we understand the challenges faced by customers in this industry. At VALEO IT, we not only offer technical excellence, but also place the specific needs and goals of our customers at the center of our strategy. In this way, we create sustainable added value for franchise companies so that they can concentrate on their core business and grow successfully. One outstanding example is our success story with the up-and-coming restaurant franchise PETER PANE.
In just two intensive weeks of preparation and training, we took over the support of the PETER PANE restaurants. A service that normally takes up to two months was provided by our dedicated team in record time. Our top priority was to seamlessly take over operational support and quickly relieve the burden on PETER PANE's IT. Our technical excellence is reflected in the innovative solutions we implement to meet our clients' specific requirements. We integrate bespoke technologies and software customizations to ensure that our services are perfectly tailored to your needs.
This success story is our motivation. Are you a franchise company looking for a strong IT service provider to relieve your internal IT? Or are you looking for flexible support for larger IT projects? Then VALEO IT Services International GmbH is the right partner for you!
Franchise Services for sustainable success
We are committed to creating sustainable added value for your franchise company so that you can concentrate fully on your core business. As an IT partner for franchise companies, we understand the challenges faced by customers in this industry. At VALEO IT, we not only offer technical excellence, but also place the specific needs and goals of our customers at the center of our strategy. In this way, we create sustainable added value for franchise companies so that they can concentrate on their core business and grow successfully. One outstanding example is our success story with the up-and-coming restaurant franchise PETER PANE.
In just two intensive weeks of preparation and training, we took over the support of the PETER PANE restaurants. A service that normally takes up to two months was provided by our dedicated team in record time. Our top priority was to seamlessly take over operational support and quickly relieve the burden on PETER PANE's IT. Our technical excellence is reflected in the innovative solutions we implement to meet our clients' specific requirements. We integrate bespoke technologies and software customizations to ensure that our services are perfectly tailored to your needs.
This success story is our motivation. Are you a franchise company looking for a strong IT service provider to relieve your internal IT? Or are you looking for flexible support for larger IT projects? Then VALEO IT Services International GmbH is the right partner for you!
Robert Greller, Head of Digital, Peter Pane
“A key reason for working with VALEO IT is the expertise and collaboration on an equal footing. The rapid transformation of our IT support by VALEO IT has not only helped us to overcome the existing technical challenges, but has also allowed us to refocus on what is important to us, excellent service and a first-class dining experience for our guests.”
Robert Greller, Head of Digital, Peter Pane
“A key reason for working with VALEO IT is the expertise and collaboration on an equal footing. The rapid transformation of our IT support by VALEO IT has not only helped us to overcome the existing technical challenges, but has also allowed us to refocus on what is important to us, excellent service and a first-class dining experience for our guests.”
// Peter Pane
IT services for franchise companies
IT und Onsite Support for Peter Pane
- Service languages: German/English
- Service time: 16×7
- Receiving fault reports and service requests via telephone and tickets
- Qualification, classification, prioritization, classification and entry in the customer’s ticket system
- Supporting users as a central point of contact
- Forwarding unresolved faults or inquiries to subordinate support groups
IT und Onsite Support
- Service languages: German/English
- Service time: 16×7
- Receiving fault reports and service requests via telephone and tickets
- Qualification, classification, prioritization, classification and entry in the customer’s ticket system
- Supporting users as a central point of contact
- Forwarding unresolved faults or inquiries to subordinate support groups