Job Title
IT Support First Level (m/f/d) for Service Desk
Description

Language skills: Mandarin, English

Responsibilities
  • Manage Handling IT requests and incidents, including identification, documentation, categorization, and prioritization, as well as providing initial support according to defined procedures to ensure service quality.
  • Support the end-user through telephone and remote support tools.
  • Analyze from problems and providing initial solutions or workarounds for end-user requests and incidents.
  • Capture from requests and incidents in a standardized ITSM platform.
  • Ensure the correct categorization and prioritization of incoming requests.
  • Forward from tickets to other support groups, when necessary, to ensure resolution.
  • Perform from service requests, such as password resets.
  • Communicate and Escalate from problems to functional or hierarchical positions as needed.
  • Document the work carried out and continuous Update the knowledge base.
  • Solve of complaints and escalations, if possible.
  • Communicate with other departments and Forward relevant information completely and in a timely manner.
  • Compliance of the company's and the customer's internal regulations and work instructions.
Qualifications
  • Experience in SD/Customer Support
  • Proactive and open communication
  • Troubleshooting Office 365
  • Windows Clients (7, 8, 10)
  • Understanding Active Directory
  • Understanding Azure AD
  • Understanding Group Policy
  • Basic knowledge in network management
Contacts

Valeo IT Services Inc. PH
28F, Tower 2, The Enterprise Centre, Corner Paseo De Roxas and Ayala Avenue | 1226 Makati City | Philippines
Email: career@valeo-it.com

Employment Type
Full-time, Temporary
Start of employment
immediately
Job Location
28F, Tower 2, The Enterprise Centre, Corner Paseo De Roxas and Ayala Avenue, Makati City, Manila, 1226, Philippines
Remote work fromManila
Length of Employment
By the end of 2027
Working Hours
24/7 Service
Date posted
April 29, 2026
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