Intelligent Workplace Services
Reach the next level of productivity and success. Entrepreneurial success: Optimized workspace solutions in a digitized world, real-time data exchange, and employees who can collaborate effectively from anywhere and at any time are the key elements for this. Benefit from our intelligent workspace services: Start with lower administrative costs and more satisfied employees, and achieve significantly higher productivity and efficiency. And because every company has its own unique DNA, we always offer tailor-made and user-oriented solutions. The best approach is consultative support that helps you find the best solutions for your needs.
- Smart Interaction Center
- Onsite Support
- Client Workplace Support
- Product Support
- Automatic Call Distribution
- Workplace Mobility Solutions
Our services are your advantages
Flexible IT Support
Need flexible and scalable solutions for end-user support? And a professional, centralized IT service desk to go with it? Then VALEO IT is the right place for you. Another plus point: our global presence, which ensures optimal support costs.
- Flexible and scalable end-user solutions
- Professional, centralized IT service desk
- Global presence for optimal support costs
Seamless Mobile Solutions
Mobile solutions must work. And they must work smoothly. – Benefit from a complete mobile office solution on your handheld device and publish your corporate applications easily and in real-time on managed mobile device platforms.
- Complete mobile office on handheld devices
- Real-time publication of corporate applications
- Managed mobile device platforms
Worldwide IT Support
VALEO IT is globally positioned. This allows us to provide you with the best support through our experienced local teams. Whether it's individual solutions for the office or production area, or if you need our first-class end-to-end support for your integrated systems.
- Experienced teams on-site worldwide
- Individual solutions for office and production areas
- First-class end-to-end support for integrated systems
Why VALEO IT?
With our international teams, we cover numerous languages. This makes your support even easier. Depending on the need, our employees are fluent in English, German, French, Spanish, Italian, or Portuguese, as well as Romanian, Hungarian, Czech, Russian, or Japanese, and some of them even Mandarin and Tagalog.
BECAUSE we ensure an excellent customer experience. To provide our customers with a great “Customer Experience,” we focus on continuous optimization, first-class IT management products, and cutting-edge technologies such as AI, chatbots, and robotic process automation.
Because over 300,000 users are already convinced. Over 300,000 users worldwide currently use our client workplace support and benefit from our support for Windows and Linux workplace clients, user management, IAM management, VPN client management, QIP network management, Office 365 front-end support, and other specific customer applications.
Smart Solutions for Your Business
The digitalized world demands intelligent solutions. Your company thrives on productivity and innovation. To secure your future success, your employees need the right tools and a reliable working environment. VALEO IT Services International GmbH has precisely the right professional IT solutions for this. Naturally, we also keep your current IT landscape and your future business requirements in mind, on the basis of which we conceptualize and implement intelligent, tailor-made workplace solutions.
Smart Interaction Center
The Smart Interaction (SI) Center offers a comprehensive range of seamless IT solutions for intelligent workplace services. Our goal is to provide your employees with a secure digital workspace while building a future-proof support service for all your business areas. Through our innovative solutions, we help your company optimally prepare for future challenges and maximize both productivity and efficiency. With a strong focus on flexibility, scalability, and high service quality, we ensure that your IT infrastructure meets the demands of modern work environments.
- Flexible and scalable solutions for end-user support
- Seamless access to the Support Center for employees from anywhere, anytime
- IT Service Desk Support Services for Over 300,000 Users Worldwide
- 24/7 support through various input/output channels (phone, email, live chat, etc.)
- Employee Self-Service Portal with tickets in various ITSM tools (e.g., HPSM, BMC Remedy, Jira)
- Multilingual model for our support teams: English, German, French, Spanish, Italian, Portuguese, Romanian, Hungarian, Czech, Russian, Japanese, Mandarin, Tagalog
- Unified Support Center for Multiregional and Multicultural Service
- Omnichannel Support Strategy for a Positive Customer Experience
- Professional centralized IT Service Desk with 24/7 availability
- Customized service offerings and tailor-made solutions
Onsite Support
Our first-class and reliable on-site support services are a real added value for our customers. With a dedicated team of experienced technicians who are continuously trained to ensure a high professional standard of care, we offer comprehensive support in both your production facilities and office environments. Our focus is on not only helping you overcome everyday IT challenges but also on providing customized solutions that optimally meet your specific operational requirements. From implementing new systems to maintaining and optimizing existing infrastructures, we stand by your side to increase efficiency and minimize downtime.
- Expanded individual support for production and office facilities
- Holistic, end-to-end support for businesses
- Personal support from dedicated contact persons
- Comprehensive expertise in operating systems and specialized systems
- Specialization in print services, data backup, recovery, and data center setup
- Hypercare support for maximum operational security
Workplace Mobility Solutions
Do you want to securely register and manage your employees“ mobile devices? A ”Bring Your Own Device" model offers business flexibility and increases productivity. Our experienced VALEO IT expert team will implement a smooth mobile office solution for you on all relevant handheld devices, securely managed on mobile device platforms.
For managing mobile environments, we support leading solutions such as Microsoft Intune, VMware Workspace ONE, and MobileIron. Complex computing systems can be seamlessly integrated into the respective mobile device management portals.
- Cross-platform support for client workstations
- Support for customer operations in mobile environments
- Operational Excellence in Mobile Device Management and Security
Client Workplace Support
Our employees offer many years of experience and in-depth technical expertise in cross-platform client workplace support, as well as all necessary technical services. Our goal is to support you with almost all challenges in daily operations and to ensure the high availability requirements of your company.
- Cross-platform support for client workstations
- Comprehensive customer operations support
- Operational Excellence in Technical Services
Product Support
We offer professional remote support for custom applications, whether for end-users or your partners. Our service is accessible via phone, email, or chat and also includes external end-users, especially for your own software or hardware products. Our worldwide product support service is available to you 24/7, regardless of your industry.
- Business-to-Business Product Support
- Business-to-Customer Product Support
- Available worldwide, 24/7
Automatic Call Distribution (ACD)
Do you want to manage your automated call distribution systems competently and securely? And also benefit from end-to-end call routing in various environments? With our reliable ACD service, you simplify your internal processes and reduce your effort as well as your investments. All you need to do is forward calls to a designated phone number, and we will take care of the rest: from providing the ACD infrastructure and managing the core system and appliances to communicating with the telephone service provider.
- End-to-end implementation and setup of ACD systems
- Configuration and continuous support for optimal performance
- ACD as a Service: Efficient Management and Support
We will gladly answer your questions
We are here for you
Do you have questions about our IT solutions and/or services? Would you like a consultation or get to know us?
We are happy to answer your questions by phone or email during our business hours.
Deutsch 
English 