Job Title
Technical Customer Support (m/f/d)
Description

We are looking for a dedicated and service-oriented Technical Customer Supporter MCS to support our customers in their daily IT operations and ensure smooth processes. If you enjoy structured work, love technical challenges, and enjoy direct contact with users, then you are in the right place. In this position, you will be the first point of contact for IT requests and ensure high customer satisfaction through quick and efficient solutions.

Responsibilities
  • Processing of IT calls and incidents including identification, documentation, categorization, prioritization, and initial support
  • Ensuring service quality for the customer based on provided procedures
  • End-user support via phone and remote support tools
    In-depth analysis of problems and requests, including first-level support and problem identification.
  • Implementation of solutions or workarounds for end-user issues and requests
  • Capturing calls and incidents in a defined standard platform / ITSM tool
  • Correct categorization and prioritization of incoming calls
  • Involving additional support groups as needed by forwarding tickets in the ITSM tool
  • Executing service requests, for example, password resets
  • Communication and escalation of problems on a functional (n-level support) or hierarchical (supervisor) level
  • Continuous documentation of the work performed
  • Continuous update of the knowledge base
  • Communication and, if possible, resolution of complaints and escalations
  • Needs-based communication with all departments
  • Correct, complete, and timely dissemination of information
  • Compliance with the company's and client's internal regulations and work processes
Qualifications
  • Experience in Service Desk or Customer Support
  • Proactive and open communication style
  • Expertise in Office 365 troubleshooting
  • Experience with Windows clients, particularly Windows 10 and Windows 11
  • Understanding Active Directory
  • Understanding Azure AD
  • Understanding Group Policy
  • Basic knowledge of network management
  • Structured and reliable work approach
  • Customer service and enjoyment of interacting with end-users
  • Solution-oriented thinking and ability to implement workarounds
  • Good German language skills as well as basic English skills, both written and spoken.
Contacts

VALEO IT Services International GmbH
In der Scheibe 3 | 92706 Luhe-Wildenau | Germany

Phone: +49 9607 2389-90
Fax: +49 9607 2389-999
E-Mail: career@valeo-it.com

Employment Type
Full-time
Start of employment
Immediately
Job Location
Auer Street 8, Stollberg / Erzgebirge, Lower Saxony, 09366, Germany
Date posted
April 30, 2026
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