Job Title
IT Support First Level (m/f/d) for Service Desk
Description

Language skills: Spanish, English

Responsibilities
  • Manage Handling IT requests and incidents, including identification, documentation, categorization, and prioritization, as well as providing initial support according to defined procedures to ensure service quality.
  • Support the end-user through telephone and remote support tools.
  • Analyze from problems and providing initial solutions or workarounds for end-user requests and incidents.
  • Capture from requests and incidents in a standardized ITSM platform.
  • Ensure the correct categorization and prioritization of incoming requests.
  • Forward from tickets to other support groups, when necessary, to ensure resolution.
  • Perform from service requests, such as password resets.
  • Communicate and Escalate from problems to functional or hierarchical positions as needed.
  • Document the work carried out and continuous Update the knowledge base.
  • Solve of complaints and escalations, if possible.
  • Communicate with other departments and Forward relevant information completely and in a timely manner.
  • Compliance of the company's and the customer's internal regulations and work instructions.
Qualifications
  • Experience in SD/Customer Support
  • Proactive and open communication
  • Troubleshooting Office 365
  • Windows Clients (7, 8, 10)
  • Understanding Active Directory
  • Understanding Azure AD
  • Understanding Group Policy
  • Basic knowledge in network management
Contacts

VALEO IT SERVICES, S. DE R.L. DE C.V.
Calle Sabino, House #221, San Martin del Tajo | 45645 Los Gavilanes, Jalisco | Mexico
Email: career@valeo-it.com

Employment Type
Full-time, Temporary
Start of employment
immediately
Job Location
Calle Sabino, House #221, San Martin del Tajo, Guadalajara, Jalisco, 45645, Mexico
Remote work fromMexico
Length of Employment
By the end of 2027
Working Hours
24/7 Service
Date posted
April 29, 2026
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