Intelligent Workplace Services
Reach the next level of productivity and success. Business success: Optimized workplace solutions in a digitalized world, real-time data exchange and employees who can work well together from anywhere and at any time are the key elements for this. Benefit from our intelligent workplace services: Start with lower administrative costs and happier employees and achieve significantly higher productivity and efficiency. And because every company has its own unique DNA, we always offer tailor-made and user-oriented solutions. The best approach is a consultative support that helps you find the best solutions for your needs.
- Smart Interaction Center
- Onsite Support
- Client Workplace Support
- Product Support
- Automatic Call Distribution
- Workplace Mobility Solutions
Our services are your advantages
Flexible IT support
Do you need flexible and scalable solutions for end-user support? And a professional, centralized IT service desk? - Then VALEO IT is the right partner for you. Another plus point: our global presence, which ensures optimum support costs.
- Flexible and scalable end-user solutions
- Professional, centralized IT service desk
- Global presence for optimized support costs
Smooth mobile solutions
Mobile solutions have to work. And smoothly. - Benefit from a complete mobile office solution on your handheld device and publish your corporate applications easily and in real time on managed platforms for mobile devices.
- Complete mobile office on handheld devices
- Real-time publication of corporate applications
- Managed platforms for mobile devices
Worldwide IT support
VALEO IT has a global presence. This means we can provide you with the best possible support from our experienced local teams. Regardless of whether you need individual solutions for the office or production area or our first-class end-to-end support for your integrated systems.
- Experienced teams on site worldwide
- Customized solutions for office and production areas
- First-class end-to-end support for integrated systems
Why VALEO IT?
We cover numerous languages with our international teams. This makes your support even easier. Our employees speak fluent English, German, French, Spanish, Italian or Portuguese, as well as Romanian, Hungarian, Czech, Russian or Japanese, and some of them even speak Mandarin and Tagalog.
BECAUSE we provide an excellent customer experience. To offer our customers a great customer experience, we rely on continuous optimization, first-class IT management products and cutting-edge technologies such as AI, chatbots and robotic process automation.
BECAUSE over 300,000 users are already convinced by us. Over 300,000 users worldwide currently use our Client Workplace Support and benefit from our support for Windows and Linux workplace clients, user management, IAM management, VPN client management, QIP network management, Office 365 front-end support and other specific customer applications.
Intelligent solutions for your company
The digitalized world requires intelligent solutions. Your company thrives on productivity and innovation. To carry your success into the future, your employees need the right tools and a reliable working environment. VALEO IT Services International GmbH has exactly the right professional IT solutions for this. Of course, we also keep an eye on your current IT landscape and your future business requirements, on the basis of which we design and implement intelligent and customized workplace solutions.
Smart Interaction Center
The Smart Interaction (SI) Center offers a comprehensive range of seamless IT solutions for intelligent workplace services. Our goal is to provide your employees with a secure digital workplace while building a future-proof support service for all your business areas. Through our innovative solutions, we help your business prepare for the challenges of the future and maximize both productivity and efficiency. With a strong focus on flexibility, scalability and high service quality, we ensure that your IT infrastructure meets the demands of modern working environments.
- Flexible and scalable solutions for end-user support
- Seamless access to the Support Center for employees from anywhere and at any time
- IT service desk support services for more than 300,000 users worldwide
- 24/7 support via various input/output channels (telephone, e-mail, live chat, etc.)
- Employee self-service portal with tickets in various ITSM tools (e.g. HPSM, BMC Remedy, Jira)
- Multilingual model for our support teams: English, German, French, Spanish, Italian, Portuguese, Romanian, Hungarian, Czech, Russian, Japanese, Mandarin, Tagalog
- Unified Support Center for multiregional and multicultural service
- Omnichannel support strategy for a positive customer experience
- Professional centralized IT service desk with 24x7 availability
- Customized services and tailor-made solutions
Onsite Support
Our first-class and reliable on-site support services are a real added value for our customers. With a dedicated team of experienced technicians who are continuously trained to provide a high level of professional support, we offer comprehensive support in both your production facilities and office environments. Our focus is not only to help you overcome day-to-day IT challenges, but also to provide tailored solutions that best meet your specific operational requirements. From implementing new systems to maintaining and optimizing existing infrastructures, we are at your side to increase efficiency and minimize downtime.
- Extended individual support for production and office equipment
- Holistic end-to-end support for companies
- Personal support from dedicated contact persons
- Comprehensive expertise in operating systems and special systems
- Specialization in printing services, data backup, recovery and data center setup
- Hypercare support for maximum operational reliability
Workplace Mobility Solutions
Would you like to securely register and manage your employees' mobile devices? A "bring your own device" model offers business flexibility and increases productivity. Our experienced team of VALEO IT experts will implement a seamless mobile office solution for you on all relevant handheld devices, securely managed on mobile device platforms.
For the management of mobile environments, we support leading solutions such as Microsoft InTune, VMware Workspace ONE and MobileIron. Complex computer systems can be seamlessly integrated into the respective mobile device management portals.
- Multi-platform support for client workstations
- Support for customer operations in mobile environments
- Operational excellence in mobile device management and security
Client Workplace Support
Our employees offer many years of experience and in-depth technical expertise in all aspects of cross-platform client workplace support as well as all the necessary technical services. Our aim is to support you with almost all challenges in your daily operations and to guarantee the high availability requirements of your company.
- Multi-platform support for client workstations
- Comprehensive support for customer operations
- Operational excellence in technical services
Product Support
We offer professional remote support for customer-specific applications, whether for end users or your partners. Our service is available via phone, email or chat and also covers external end users, especially for your own software or hardware products. Our worldwide product support service is available around the clock, regardless of your industry.
- Business-to-Business product support
- Business-to-Customer product support
- Available worldwide and around the clock
Automatic Call Distribution (ACD)
Would you like to have your automated call distribution systems managed competently and securely? And also benefit from end-to-end call routing in various environments? - With our reliable ACD service, you can simplify your internal processes and reduce both your costs and your investments. All you have to do is redirect calls to a defined number and we take care of the rest: from providing the ACD infrastructure to managing the core system and appliances to communicating with the telephone service provider.
- End-to-end implementation and setup of ACD systems
- Configuration and continuous support for optimal performance
- ACD as a service: Efficient administration and support
We are happy to answer your questions
We are here for you
Do you have any questions about our IT solutions and/or services? Would you like a consultation or would you like to get to know us?
We will be happy to answer your questions by telephone or e-mail during our business hours.
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