Service Management
Do you want to successfully manage your IT services and need an experienced and competent partner? - Our technically skilled VALEO IT experts in the field of service management will actively support you in all relevant areas of digital transformation: from project management and coordination to planning and design flows for all future use cases. And in such a way that you benefit directly and immediately from the results.
- Project and program management
- ITSM
- Customer IT Support Process
- Competence as a Service
Optimal support and advice
Professional ITIL-based IT support processes
Would you like to have your individual IT support processes professionally implemented on the basis of ITIL guidelines? With more than 20 years of experience in the IT industry, we will provide you with competent and committed support for successful implementation.
- Implementation according to proven ITIL standards.
- Customization to your specific needs
- Many years of expertise in the IT sector
IT service management platform
Do you need support with the development and implementation of your IT service management platform? Our team of VALEO IT experts will ensure the smooth integration of your existing workflows, procedures and processes.
- Creation of customized ITSM solutions
- Seamless integration of existing processes and procedures
- Professional support from experienced experts
Professional project and program management
Whether carve-in or carve-out implementations, IT conversion or IT transformation, service governance or diverse requirements: We offer you professional project and program management including sound advice.
- Carve-in/carve-out implementations: Efficient handling of company mergers and divisions.
- IT conversion & transformation: Seamless adaptation and modernization of your IT infrastructure.
- Service governance: Ensuring an effective and transparent IT service structure.
Why VALEO IT?
VALEO IT Services International GmbH offers comprehensive service management solutions that support companies in successfully managing their IT services. Our technically skilled experts support you in all relevant areas of digital transformation, from project management and coordination to the planning and implementation of future-proof use cases.
With over 20 years of experience in the IT industry, we professionally implement your individual IT support processes and offer you customized solutions that optimally support your business objectives.
Smart service solutions for your company
A company's business continuity is a key success factor and today more than ever depends on an IT infrastructure that functions without interruption. With comprehensive management solutions, first-class support and a team of experienced IT experts, we offer you tailor-made solutions for your IT infrastructure: from project and program management to the design and implementation of platforms and IT support processes for customers.
Project and program management
Professional project and program management is essential for IT conversions and transformations, especially for carve-in or carve-out implementations. Our experts offer you sound advice and tailor-made solutions to implement your IT projects efficiently and successfully. With our support, you can ensure that your IT infrastructure is optimally adapted to your business objectives and meets the highest standards.
- Project and program managementWe provide comprehensive management for your IT transformation projects to ensure they are completed on time and on budget.
- Carve-in/carve-out projects: Whether integrating new systems (carve-in) or spinning off existing units (carve-out), we support you at every step of the process.
- IT changes: We help you to modernize your IT infrastructure and adapt it to the latest technologies and business requirements.
- IT transformationsOur experts develop and implement transformation strategies that make your IT landscape future-proof.
- Service governanceWe ensure that your IT services are managed efficiently and effectively to guarantee high service quality and customer satisfaction.
- Sound adviceOur advice is based on in-depth industry knowledge and proven methods to provide you with customized solutions.
ITSM
Do you need support with the development and implementation of your IT service management platform? Our team of VALEO IT experts is here to support you and ensure the smooth integration of existing workflows, procedures and processes. With our expertise in ITSM (IT Service Management), we can help you build an efficient and effective IT service landscape that meets your business needs and the highest standards.
- ITSM processWe develop customized ITSM procedures that are tailored to your specific needs and requirements to ensure smooth and efficient IT service delivery.
- ITSM workflowsOur experts design and implement ITSM workflows that optimize your workflows and improve collaboration between different IT teams.
- End-to-end ITSM processesWe offer comprehensive solutions for end-to-end ITSM processes that cover all aspects of IT service management, from incident and problem management to change and release management.
- Smooth integrationOur team ensures seamless integration of your existing ITSM tools and platforms to create a consistent and coherent IT service landscape.
- Optimization of existing processesWe analyze your existing ITSM processes and identify potential for optimization in order to increase the efficiency and effectiveness of your IT services.
- Training and supportt: We provide comprehensive training and support services to ensure that your IT teams can successfully implement and utilize the new ITSM processes and procedures.
Customer IT Support Processes
Do you need customized solutions for incident, change and problem management? Our VALEO IT experts and our sophisticated support system are designed to respond to even complex IT challenges with fast and flexible approaches. This is the ideal prerequisite for strong business continuity and a high level of customer satisfaction.
- Incident ManagementWe ensure rapid identification, analysis and resolution of IT incidents to minimize disruption to your business operations. Our incident management process is designed to ensure a fast response time and efficiently resolve the causes of incidents.
- Change managementChanges in the IT infrastructure can be risky and complicated. Our change management process helps you to systematically plan, evaluate and implement changes to minimize risks and ensure that all changes are implemented smoothly and without any negative impact on your business operations.
- Problem managementTo prevent recurring IT problems, we analyze and identify the underlying causes of incidents. Our problem management process aims to develop lasting solutions and prevent future incidents, increasing the stability and reliability of your IT systems.
Competence as a Service
One of our value propositions is competence. Regardless of which IT interim function a customer uses in their organizational structure, we offer a clear concept to ensure rapid integration and continuity as well as a high degree of flexibility and technological readiness. Our expertise enables us to take on any desired management function and support you in matters of "knowledge management" as well as in all other technical consulting and coordination tasks with consistently high quality.
- External interim management consultingWe provide experienced IT managers who can be seamlessly integrated into your organization. Our consultants take on temporary leadership roles and ensure that your IT projects are carried out efficiently and successfully. They bring fresh perspectives and proven methods to strengthen your IT department.
- Experience and knowledge management as a serviceOur approach to knowledge management ensures that the knowledge and experience we gather in your projects is documented and passed on. This helps your company to benefit from our expertise and secure long-term competitive advantages. We support you in implementing a systematic knowledge management system that promotes the exchange of knowledge and supports the continuous improvement of your IT processes.
- Our consultants are experienced in quickly familiarizing themselves with new environments and being productive immediately. This minimizes the transition time and maximizes efficiency.
- By providing experienced interim managers, we ensure the continuity of your IT projects and processes, even if internal resources are not available.
- Our approach gives you the flexibility you need to respond to changing business requirements. We tailor our services to your specific needs and ensure you get the right support at the right time.
- Our consultants are always at the cutting edge of technology and bring the latest knowledge and modern methods to your organization. This ensures that your IT department can keep pace with the latest developments and is optimally positioned technologically.
We are happy to answer your questions
We are here for you
Do you have any questions about our IT solutions and/or services? Would you like a consultation or would you like to get to know us?
We will be happy to answer your questions by telephone or e-mail during our business hours.
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