Target: Setting up the IT infrastructure to support the smooth running of restaurant operations

1. planning and integration into the IT infrastructure:

• Project planning: A needs-based IT infrastructure was planned in close cooperation with L'Osteria Paris. The analysis focused on the capacity requirements of the new location and the necessary networking of all relevant devices.
• Integration and coordination: The new systems were developed in such a way that they can be seamlessly integrated into L'Osteria's existing IT processes and are scalable.

2. ordering and configuration of the future hardware:

• Hardware procurement: Central hardware components such as routers, switches, UPS (uninterruptible power supply), access points, POS systems, tablets and printers were specified and ordered according to performance requirements.
• Pre-configuration: The routers, switches, UPS and end devices were preconfigured to ensure seamless integration into L'Osteria's network.

3. assembly and installation of the complete hardware and IT infrastructure:

• Setting up the network infrastructureAll devices, including powerful routers and switches from LANcom and UniFi, were installed and connected. This provides the necessary capacity and reliability for the smooth operation of all digital systems and connectivity throughout the restaurant area.
• Cabling and installationThe physical installation of the infrastructure was carried out in compliance with high quality standards. All components were connected to the intended network layers to guarantee high network speed and low latency.

• Installation of the POS devicesThe POS hardware was positioned at strategic points in the restaurant to ensure efficient and fast processing of orders and payments.
• Connection to the networkThe POS systems were connected to the local network to ensure seamless communication between the ordering stations, kitchen and administration.
• Software installationThe POS software was customized and configured according to the requirements of L'Osteria Paris, including integration with existing systems such as merchandise management and accounting.
• Access pointsAccess points are installed in strategically favorable locations to ensure an uninterrupted WiFi connection.

4. setting up POS tablets and mobile devices

The tablets were prepared for the use of ordering and payment systems in the restaurant. These measures were implemented:

• Device preconfigurationTablets and mobile devices were prepared for the service staff to take orders directly at the table and forward them to the kitchen or bar. The devices were equipped with the necessary software and fully integrated into the POS system.
• Network connectionEnsuring the connectivity of devices within the restaurant's Wi-Fi network.
• Test runsThe functionality of the devices was tested in real order and payment scenarios.

5. deployment and final tests

Once the installations were complete, final tests were carried out to ensure that all systems were working perfectly:

• CommissioningThe cash registers and mobile devices were configured and provided.
• Documentation documentsInstallation documents such as patch plan and password lists are created and handed over to the customer.
• Test runBefore the opening, all systems were subjected to an intensive test run to ensure that they function perfectly and that no technical problems occur.

6. future support from the VALEO IT Services Servicedesk:

With our service desk, we ensure that L'Osteria can concentrate on its core business when problems arise:

• Provision of service hotline: Dedicated hotline for the LÒsteria as a single point of contact where all technical questions from the restaurant are answered and processed.

• Support and maintenanceThe Service desk of VALEO IT Services International GmbH ensures that any questions or problems that arise are resolved quickly and efficiently. A central point of contact has been set up to ensure support for staff in Paris at all times.
• Remote maintenanceA remote maintenance option is offered for technical problems to minimize downtimes and provide quick solutions.
• Onsite support: In the event of technical problems that cannot be solved remotely, on-site support is available to rectify the problem on site as quickly as possible.

Summary
As part of the reopening of L'Osteria Paris, the VALEO IT Services International GmbH implemented a comprehensive technical infrastructure. The process comprised several central tasks to ensure that the restaurant processes were optimally prepared by the technical setup for the opening day as well as for ongoing operations.