Position title
IAM 3rd Level Support Engineer - APAC (m/f/d)
Description
For our Asia-Pacific region we are looking for a dedicated IAM 3rd Level Support Engineer (m/f/d) with a focus on Identity & Access Management. You are part of an international team and support customer environments in different time zones.
Language skills: English
Responsibilities
- Troubleshooting, root cause analysis, documentation and configuration in the area of Identity & Access Management
- Collaboration with other IT teams to integrate IAM solutions into various applications and services
- Carrying out health checks to identify and minimize potential risks in the IAM environment
- Testing IAM workflows and drivers for quality before going live
- Creation and maintenance of process documentation
- Coordination of incidents and service requests in the IAM area
- Ensuring compliance with safety guidelines and industry standards
Qualifications
- At least 1 year of experience in IT customer support or IT service desk
- Completed or ongoing studies in IT, systems engineering or equivalent professional experience
- Very good command of English (written and oral)
- Experience with Microsoft Exchange and Active Directory Administration
- Knowledge of IT service management (incident, change, problem and release management according to ITIL)
- Experience with identity management solutions (preferably NetIQ Identity Manager)
- Independent and structured way of working, strong technical understanding
- Strong communication skills, team spirit and resilience
Contacts
VALEO IT SERVICES INC PH
28F, Tower 2, The Enterprise Centre, Corner Paseo De Roxas and Ayala Avenue | 1226 Makati City | Philippines
E-Mail:Â career@valeo-it.com
Hiring organization
Employment Type
Full-time, Temporary
Beginning of employment
01.11.2025
Duration of employment
Until the end of 2026
Job Location
28F, Tower 2, The Enterprise Centre, Corner Paseo De Roxas and Ayala Avenue, Makati City, Manila, 1226, Philippines
Remote work from: Philippines
Date posted
October 17, 2025
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