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Service Management
Your partner when it comes to ensuring successful service management
Do you want to successfully manage your IT services? Do you need an experienced and competent partner to help and support your service management optimization and transformation? – Our technical VALEO IT experts within the field of service management will actively support you in all relevant areas of digital transformation: from project management and coordination to planning and design flows for all future applications. And the way they work means you benefit directly and immediately from the results.
Services Management
Your partner when it comes to ensuring successful service management
Do you want to successfully manage your IT services? Do you need an experienced and competent partner to help and support your service management optimization and transformation? – Our technical VALEO IT experts within the field of service management will actively support you in all relevant areas of digital transformation: from project management and coordination to planning and design flows for all future applications. And the way they work means you benefit directly and immediately from the results.
// VALEO IT Services International GmbH
Optimal support and advice
// VALEO IT Services International GmbH
Optimal support and advice
Would you like to have your individual IT support processes implemented professionally and based on an ITIL guidelines? – With over 20 years of experience in the IT industry, we will be happy to give you our expert and dedicated support and guide you through the implementation process to successful completion.
Do you need support with the development and implementation of an IT service management platform? – Our VALEO IT expert team will be happy to handle this for you, ensuring the smooth integration of existing workflows, procedures and processes.
Whether it involves implementing a carve-in or carve-out, changing or transforming the IT system, service governance or implementing a myriad of requirements, we offer the professional project, program management and the consultancy required to achieve it.
Would you like to have your individual IT support processes implemented professionally and based on an ITIL guidelines? – With over 20 years of experience in the IT industry, we will be happy to give you our expert and dedicated support and guide you through the implementation process to successful completion.
Do you need support with the development and implementation of an IT service management platform? – Our VALEO IT expert team will be happy to handle this for you, ensuring the smooth integration of existing workflows, procedures and processes.
Whether it involves implementing a carve-in or carve-out, changing or transforming the IT system, service governance or implementing a myriad of requirements, we offer the professional project, program management and the consultancy required to achieve it.
Professional service solutions for your Business
The business continuity of a company is an essential success factor, and is nowadays, more than ever, dependent on an IT infrastructure that functions without interruption. With comprehensive management solutions, first-class support and a team of experienced IT experts, we can offer you customized solutions for your IT infrastructure: from project and program management, to platform design and implementation, to customer IT support processes.
Project and Program Management
Project and Program Management
- IT-Transition and Transformation
- Project Implementation
- IT Carve In/Out Projects
ITSM
ITSM
ITSM
- ITSM Procedures
- ITSM Workflows
- ITSM end-to-end processes
Customer IT Support Processes
Customer IT Support Processes
- Incident management
- Change management
- Problem management
Platform, Design und Implementation
Platform, Design und Implementation
Platform, Design und Implementation
- External interim management consultancy
- Experience and knowledge management as a service
Project and Program Management
Do you need a professional partner to help you convert and transform your IT setup, looking at every possible business case? – With our VALEO IT experts, we can also provide you with maximum flexibility and top-quality advice. No matter which industrial sector it involves, we support you with flexibly-designed projects and a comprehensive range of services, from carve-in or carve-out activities to fully managed project implementation.
- IT transition and IT transformation
- Carve-in or carve-out activities
- Fully managed project implementation
- Service governance
Project and Program Management
Do you need a professional partner to help you convert and transform your IT setup, looking at every possible business case? – With our VALEO IT experts, we can also provide you with maximum flexibility and top-quality advice. No matter which industrial sector it involves, we support you with flexibly-designed projects and a comprehensive range of services, from carve-in or carve-out activities to fully managed project implementation.
ITSM Platform Design & Implementation
Our employees have considerable expertise in the implementation of ITSM tools, which puts us in the best position to develop and implement any ITSM processes and workflows without limiting your business continuity. In addition to this, we always adapt the “granularity” of the respective ITSM processes, tailoring them to your company and the specifics of your industry – and never losing sight of our aim to ensure smooth and successful business continuity for you.
- Implementation of ITSM tools
- Development of any ITSM processes and workflows
- Implementation included
- Precisely tailored to the needs of our customers
ITSM Platform Design & Implementation
Our employees have considerable expertise in the implementation of ITSM tools, which puts us in the best position to develop and implement any ITSM processes and workflows without limiting your business continuity. In addition to this, we always adapt the “granularity” of the respective ITSM processes, tailoring them to your company and the specifics of your industry – and never losing sight of our aim to ensure smooth and successful business continuity for you.
Customer IT Support Processes
Do you need customized solutions for incident, change and problem management? – With professional VALEO IT experts and a well-defined support system, we are able to respond to even complex IT challenges with fast solutions and flexible approaches. The ideal prerequisite for strong business continuity and a high level of customer satisfaction.
- Incident Management
- Change Management
- Problem Management
Customer IT Support Processes
Do you need customized solutions for incident, change and problem management? – With professional VALEO IT experts and a well-defined support system, we are able to respond to even complex IT challenges with fast solutions and flexible approaches. The ideal prerequisite for strong business continuity and a high level of customer satisfaction.
Competence as a Service
One of our service promises is known as competence. No matter which interim IT function a client uses in their organizational structure, we offer a clear approach to ensure rapid integration and continuity, as well as a high degree of flexibility and technological readiness. Whatever it is, we can take on any management function you require and provide you with the consistently high-quality support you need in terms of “knowledge management” as well as any other technical consulting services and coordination tasks.
Competence as a Service
One of our service promises is known as competence. No matter which interim IT function a client uses in their organizational structure, we offer a clear approach to ensure rapid integration and continuity, as well as a high degree of flexibility and technological readiness. Whatever it is, we can take on any management function you require and provide you with the consistently high-quality support you need in terms of “knowledge management” as well as any other technical consulting services and coordination tasks.