Position title
IT Support First Level (m/f/d) for Service Desk Tire
Description

Language skills: German, English

Responsibilities
  • Manage IT requests and incidents, including the identification, documentation, categorization, prioritization and provision of initial support according to predefined procedures to ensure service quality.
  • Support end users through telephone and remote support tools.
  • Analyze problems and providing initial solutions or workarounds for end-user requests and incidents.
  • Capture of requests and incidents in a standardized ITSM platform.
  • Ensure the correct categorization and prioritization of incoming requests.
  • Forward tickets to other support groups if necessary to ensure resolution.
  • Perform of service requests, such as resetting passwords.
  • Communicate and Escalate problems to functional or hierarchical units as required.
  • Document of the work carried out and continuous Refresh the knowledge database.
  • Release of complaints and escalations, if possible.
  • Communicate with other departments and Forward relevant information in full and in good time.
  • Compliance the internal regulations and work instructions of the company and the customer.
Qualifications
  • Experience in SD/Customer Support
  • Proactive and open communication
  • Troubleshooting in Office 365
  • Windows clients (7, 8, 10)
  • Understanding Active Directory
  • Understanding Azure AD
  • Understanding group policies
  • Basic knowledge of network management
Contacts

VALEO IT SERVICES SRL
Strada Salcâmilor No. 14-16 | 300425 Timișoara | Romania
E-Mail: career@valeo-it.com

Employment Type
Full-time
Beginning of employment
immediately
Job Location
Strada Salcâmilor No. 14-16, Timișoara, 300425, Romania
Working Hours
24/7 service
Date posted
October 24, 2024
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Position: IT Support First Level (m/f/d) for Service Desk Tire

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