Customer
L'Osteria - A leading restaurant franchise, known for its pizza and pasta, which is expanding rapidly and demands the highest level of IT support.
The challenge
Ensuring smooth IT operations in a fast-growing franchise network, especially in the implementation and maintenance of POS systems and major projects such as the replacement of cash registers
IT services for a growing franchise company
"Many people are wondering how we at Losteria are going to achieve our goal of "doubling in 5 years" with the growing challenge of IT infrastructure? With VALEO IT Services International GmbH, we have a reliable IT partner that enables us to focus on our core business and future business development," says Peter Slotta, Head of Infrastructure & Service at FR L'Osteria SE.
Find out more about an exciting client project where our highly skilled team of IT professionals are demonstrating their extensive experience and expertise in the franchise sector. In the world of hospitality, businesses face unique challenges, whether it's implementing point-of-sale (POS) systems, providing onsite support or delivering an IT service desk. Our team understands the specific requirements of the industry and specializes in meeting individual customer needs.
From the implementation to the maintenance of POS systems, we offer a reliable service that ensures your technological solutions run smoothly. In addition, we take responsibility for the trouble-free operation of your restaurants. Our commitment goes so far that we will even come on site to replace routers, for example, to ensure that everything is running smoothly.
Our experience also extends to large-scale projects, such as the successful replacement of cash registers. We understand that the smooth functioning of your IT systems is crucial to the success of your business and use our expertise to provide you with a reliable partner.
Take the step into the digital future of your restaurant business and benefit from our reliable support services. So that you can concentrate on what you do best - making your guests happy. Do you still have questions or would you like more information? Contact us for a mutual exchange!
- Customized solutions: Customized IT solutions, adapted to franchise requirements.
- 16x7 support: Support in German and English.
- On-site support: Fast response to IT problems, including hardware replacement.
- Efficient project management: Successful implementation of major projects such as cash register replacements.
- Secure network infrastructure: Protection and optimization of IT systems.
- Working in partnership: Fixed teams for close and efficient communication.
Video
Watch our video to find out how L'Osteria is mastering the challenges of digitalization and how VALEO IT is supporting them.
Strategy & approach
Our team for customized solutions in the catering industry
Our highly skilled team of IT professionals understand the unique challenges of the hospitality industry and have the experience and expertise to meet specific customer requirements. From the implementation and maintenance of POS systems to network security and data management, we are a reliable partner.
We at L'Osteria see ourselves as a trustworthy partner who takes care of the day-to-day business for our internal IT colleagues. VALEO IT Services International GmbH handles all IT inquiries from the branches and administration. We also take responsibility for the smooth operation of the restaurants. It can happen that we have to visit a restaurant and replace a router. We have also successfully implemented major projects such as replacing cash registers.
We also successfully implement larger projects
"The cooperation with VALEO IT is very cooperative and professional. The special thing about the collaboration for us is that VALEO IT is fast, flexible and always available. The permanent core team enables L'Osteria to communicate efficiently, especially when complex IT problems arise," says Peter Slotta, Head of Infrastructure & Service at FR L'Osteria SE.
IT services for L'Osteria
IT Service Desk
- Service hours and languages: German and English
- 16×7 Acceptance of fault reports and service requests via telephone and tickets
- Qualification, classification, prioritization, classification and recording in the customer's ticket system
- Support for users as a central contact point
- Forwarding of unresolved errors or queries to subordinate support groups
On-site support
- Priority to the business capability of restaurants
- Support of the entire IT infrastructure in close coordination with L'Osteria contact person
- IT support for the opening of new restaurants
- IT projects such as cash register conversion
"The cooperation with VALEO IT is very cooperative and professional. The special thing about the collaboration for us is that VALEO IT is fast, flexible and always available. The permanent core team enables L'Osteria to communicate efficiently, especially when complex IT problems arise. With VALEO IT Services International GmbH, we have a reliable IT partner that enables us to concentrate on our core business and future business development."
Peter Slotta
Head of Infrastructure & Service, FR L'Osteria SE
"For us as an international IT partner, it goes without saying that we offer our customers more than just IT support. Together with our customers, we use the possibilities of IT to support the transformation of the gastronomic company and thus contribute to an increase in success."
Erwin Szabo
Head of Global Services - VALEO IT Services International GmbH
Why are IT services important for franchise companies?
VALEO IT Services International GmbH
Our dedicated team of IT experts specializes in supporting franchises with world-class IT services at every stage of their growth. From implementing and maintaining point-of-sale (POS) systems to ensuring a secure network infrastructure, we offer a wide range of services tailored to the specific needs of your industry.
We understand that the smooth functioning of your IT systems is crucial to the success of your franchise business. That's why we're here to make sure your technology solutions work efficiently and help you achieve your business goals. Our services include not only technical support, but also the implementation of IT-related projects.
Rely on our years of experience and expertise to overcome your IT challenges and take your franchise business to the next level. Contact us to find out how we can help you build and maintain a robust and reliable IT foundation for your franchise business.
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