Quality management

ISO certification: a seal of quality for customers

ISO certifications are internationally recognized standards that focus on quality, efficiency and customer satisfaction. For us at VALEO IT Services International GmbH, quality is an important goal that is also part of our own value system. By establishing and maintaining a quality management system, we contribute to meeting this requirement and always delivering the best quality. ISO certification is not only a seal of quality, but also a promise to our customers.

With the certificate, VALEO IT Services International GmbH confirms and demonstrates that it complies with defined quality management standards, sets itself these as objectives and fulfills them. A recognized accreditation body of the DAkkS determines compliance with the standard requirements as part of an external audit and checks this continuously in annual surveillance audits. VALEO IT extends its quality management system to the areas of "IT services in the fields of consulting, service and support as well as software development". In ISO 9001, topics such as risk management, service provider management, process management and organizational management are of central importance.

Advantages for our customers

valeo-it-iso-certification-tuev-certificate-1

The International Organization for Standardization (ISO) develops globally recognized standards that can be used as a framework to promote and ensure product and service quality. With ISO certification, a company can demonstrate that it meets certain standards in the areas of quality, environmental management, information security or other relevant areas.

Through ISO certification, we not only want to uphold our own standards, but also ensure that you receive the best possible products and services. Production is based on a defined systematic procedure (process) with the aim of meeting customer requirements as effectively and efficiently as possible.

The ISO certification of our company brings clear advantages for you as a customer:

High product and service quality
Efficient organization and processes
Focus on customer satisfaction
Environmental awareness and sustainability
Trust and reliability
International recognition

Our process model

At VALEO IT Services International GmbH, we rely on process-oriented quality management to ensure the highest standards for our products and services. Our focus is on ISO certification, an internationally recognized standard for quality management. Our quality management begins with a comprehensive understanding of our customers' requirements. We attach great importance to understanding their expectations and ensuring that our products and services meet their needs in every respect.

Our management system is process-oriented. This means that we view our workflows as interrelated processes and are constantly working to optimize them. This enables us to work more efficiently while ensuring the highest quality. Our quality management starts with a comprehensive understanding of our customers' requirements. We attach great importance to understanding their expectations and ensuring that our products and services meet their requirements in every respect.

Transparency is of crucial importance to us. Our processes and procedures are clearly documented to ensure comprehensive traceability and verifiability. This enables us to meet the requirements of ISO standards. Our team is the key to our success. We invest in training and development opportunities so that our employees are always up to date and can actively contribute to achieving our quality goals.

Governance and regulations

We attach great importance to ensuring that our company acts correctly, professionally and transparently in all matters. Our aim is not only to deliver excellent products, but also to offer a partnership without compromise. We are convinced that trust is the basis of every successful collaboration and therefore we place great value on integrity, professionalism and transparent communication. Your satisfaction and trust in our partnership are of the utmost importance to us, and corporate responsibility and integrity are integral parts of VALEO IT Services International GmbH's corporate culture. It is our aim to be successful in business while complying with all internal and external rules. Respectful and cooperative collaboration as well as the conscious perception of social responsibility form the basis for our long-term corporate success.

Due to the global nature of our business activities, we are subject to a large number of legal regulations and standards worldwide. In order to satisfy our stakeholders and continue to be successful in the future, our commitment to business integrity must be as strong as our products and services. This means that we conduct our business ethically, based on VALEO IT values and in compliance with all legal rules and regulations. Ethics and compliance are therefore of crucial importance to us. Compliance with all applicable laws and regulations is a matter of course for us. This is the only way to ensure our business success worldwide.

Information security

In addition to a high level of service expertise, the targeted collection, processing, availability and transmission of data and information processing systems is a key success factor for us. For this reason, the security of customer data and our own data is a top priority. At VALEO IT, we therefore focus on the greatest possible information security and continuous adaptation to the latest technical developments.

OUR MOTIVATION: Data security means future-proofing. Big data and the linking of a wide variety of information from production, sales and administration can increase availability, confidentiality, efficiency and productivity enormously. At the same time, this entails great responsibility. Through reliable, certified processes, we protect our information, data and customer data above and beyond existing laws and guidelines. This creates trust, for our employees as well as for our customers and partners.

TASKS: Information security needs defined procedures. Digital security requirements are constantly changing and are influenced by many factors. Establishing the right level of confidentiality, integrity and availability of information is the central challenge. In order to meet these requirements and to achieve the security goals we have set ourselves, we at VALEO IT have decided to establish an information security management system with defined processes in accordance with ISO27001:2022.