Quality management

ISO certification: a seal of quality for customers

ISO certifications are internationally recognized standards that focus on quality, efficiency and customer satisfaction. For us at VALEO IT Services International GmbH, quality is an important goal that is also part of our own value system. By establishing and maintaining a quality management system, we contribute to meeting this requirement and always delivering the best quality. ISO certification is not only a seal of quality, but also a promise to our customers.

With the certificate, VALEO IT Services International GmbH confirms and demonstrates that it complies with defined quality management standards, sets itself these as objectives and fulfills them. A recognized accreditation body of the DAkkS determines compliance with the standard requirements as part of an external audit and checks this continuously in annual surveillance audits. VALEO IT extends its quality management system to the areas of "IT services in the fields of consulting, service and support as well as software development". In ISO 9001, topics such as risk management, service provider management, process management and organizational management are of central importance.

Advantages for our customers

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The International Organization for Standardization (ISO) develops globally recognized standards that can be used as a framework to promote and ensure product and service quality. With ISO certification, a company can demonstrate that it meets certain standards in the areas of quality, environmental management, information security or other relevant areas.

Through ISO certification, we not only want to uphold our own standards, but also ensure that you receive the best possible products and services. Production is based on a defined systematic procedure (process) with the aim of meeting customer requirements as effectively and efficiently as possible.

The ISO certification of our company brings clear advantages for you as a customer:

High product and service quality
Efficient organization and processes
Focus on customer satisfaction
Environmental awareness and sustainability
Trust and reliability
International recognition

Our process model

At VALEO IT Services International GmbH, we rely on process-oriented quality management to ensure the highest standards for our products and services. Our focus is on ISO certification, an internationally recognized standard for quality management. Our quality management begins with a comprehensive understanding of our customers' requirements. We attach great importance to understanding their expectations and ensuring that our products and services meet their needs in every respect.

Our management system is process-oriented. This means that we view our workflows as interrelated processes and are constantly working to optimize them. This enables us to work more efficiently while ensuring the highest quality. Our quality management starts with a comprehensive understanding of our customers' requirements. We attach great importance to understanding their expectations and ensuring that our products and services meet their requirements in every respect.

Transparency is of crucial importance to us. Our processes and procedures are clearly documented to ensure comprehensive traceability and verifiability. This enables us to meet the requirements of ISO standards. Our team is the key to our success. We invest in training and development opportunities so that our employees are always up to date and can actively contribute to achieving our quality goals.